lifeline supports

How to file a complaint about your Lifeline Service

If you’re unhappy with your Lifeline service, there are a few ways to voice your concerns.

The first step is to determine if the issue is with your service itself, or with the way your service is being delivered.

If the issue is with your service, the best way to get it fixed is to contact your service provider directly. However, if the issue is with the way your service is being delivered, you may be able to resolve the issue through your state’s Lifeline coordinator.

If you can’t resolve the issue through your service provider or state coordinator, you may want to consider lodging a complaint with the Federal Communications Commission (FCC). The FCC regulates Lifeline services, and can help to ensure that the program is being delivered in a fair and consistent manner.

How to complain

To file a complaint, you will need to provide:

  • Your name, address, and telephone number
  • The name, address, and telephone number of the utility
  • A description of your problem
  • The dates and times when the problem occurred
  • The steps you took to try to resolve the problem with the provider.

You should speak with your lifeline provider first and give them the opportunity to look into your problem before submitting an informal complaint to the Public Utility Commission (PUC). You should next submit a complaint with the PUC’s Customer Protection Division if you and your provider are unable to reach an amicable arrangement.

Different states have different processes for resolution, but the main idea is to always try to resolve the problem with your service provider before taking any official action. It’s important to have as much documentation and information as possible to show that you’ve tried to work with the company to resolve the issue.

Where  to address your complain

Universal Service Administration Company

  • Attn: Complaints
  • 700 12th Street, NW, Suite 900
  • Washington, DC 20005
  • Website: LifelineSupport.org
  • Phone: 888-641-8722
  • Email: complaints@usac.org (Write “complaint” in the subject line)

Federal Communications Commission

Public utility commissions

Public utility commissions provide an important check on the actions of utilities, monitor their performance and provide consumers with valuable information about their utility bills.\nWhat is a Public Utility Commission?

A public utility commission is a regulatory body that regulates electric, gas, telecommunications, water and waste water utilities. In most states, a single agency will regulate these sectors, but in some states these functions may be split between more than one agency.

Public utility commissions provide an important check on the actions of utilities, monitor their performance and provide consumers with valuable information about their utility bills. For example, a public utility commission may require utilities to distribute information about their rates, services and reliability. This information can help consumers make informed decisions about their utility providers.

What are the benefits of having a public utility commission?

Public utility commissions provide important safeguards for consumers and ensure that utilities are held accountable for their actions. For example, public utility commissions may require utilities to reduce their rates if they are found to be charging excessively high prices. In addition, public utility commissions may require utilities to improve their service quality or reliability in order to keep their customers happy.

What is the role of a public utility commission in the United States?

Public utility commissions play an important role in the United States by regulating the actions of utility companies. This ensures that these companies are held accountable for their actions and provides consumers with valuable information about their utility bills.

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